Products are to be personally picked up from the office after payment, presenting the online rental voucher. The same rental terms apply to both online rentals and rentals made at the office (see below). The online rental period begins as agreed online according to the specified time. If the customer is unable to pick up the items as agreed, the customer is personally responsible for the loss of rental time. Rental equipment cannot be exchanged, modified, or canceled except in cases of force majeure or illness. This also applies to online rentals.
Rental at the office can be paid with cash, common cards, Smartum, Edenred, Eazybreak, and Epassi applications. Online rentals can be paid with online banking credentials and common credit cards.
Terms and conditions of equipment rentals for EU citizens and non-EU citizens
Terms and conditions of equipment rentals for EU citizens
The Finnish Ski Area Association (FSAA) and the Finnish Consumer Ombudsman have negotiated the following terms and conditions for equipment rentals. The Consumer Ombudsman approved these terms and conditions on 31 October 2006. These terms and conditions were revised on 18 October 2019.
- SCOPE OF APPLICATION
1.1. These terms and conditions apply to consumers (“renters”) and member equipment rentals (rental service providers) of the Finnish Ski Area Association (FSAA) and their personnel.
- RESPONSIBILITIES OF THE RENTAL SERVICE PROVIDER
2.1 The rental service provider is responsible for ensuring that the equipment rented from the rental for a fee is in good condition, and that bindings are adjusted properly.
2.2 The rental service provider is not responsible for any damage resulting from a factor outside its scope of influence or from an incident which the rental service provider cannot reasonably have taken into consideration in the provision of rental services.
2.3 The rental service provider must:
2.3.1 Install bindings in accordance with brand-specific instructions provided by the equipment importer or representative.
2.3.2 Adjust bindings in accordance with information given by the customer, following brand-specific instructions provided by the equipment importer or representative.
- RENTAL AGREEMENT
3.1 A rental agreement must be made in writing, including at least the following information:
3.1.1 The name and contact details of the rental service provider and ski resort
3.1.1 The name, address and telephone number of the renter
3.1.3 The equipment rented
3.1.4 Adjust bindings differently at the customer’s request (otherwise they shall be adjusted in accordance with standard values on the basis of information given by the customer).
3.1.5 Any faults and defects in the equipment rented
3.1.6 The renter’s weight and skill level for adjusting bindings
3.1.7 Rental period
3.1.8 Rental fee
3.1.9 Approvals of the rental service provider and renter
3.1.10 Reference to applicable general terms and conditions
3.2 With regard to groups, a single agreement may be prepared for the entire group. The agreement must indicate at least the name of the rental service provider and resort, and the name, weight and skill level of each renter. The group leader’s information shall be entered as the renter’s personal and contact details. The agreement shall be signed by the group leader on behalf of all renters. In addition, the rental period and rental fee must be indicated in the agreement.
- VERIFYING THE RENTER’S IDENTITY
4.1 The renter is obligated to prove their identity.
- USING RENTAL EQUIPMENT
5.1 Having accepted the rental agreement, the renter shall have the right to use the rental equipment personally on open slopes conditioned for downhill skiing and in other skiing areas in the resort’s area. The renter may not transfer the equipment to other people.
- RESPONSIBILITIES OF THE RENTER AND THE RENTAL SERVICE PROVIDER
6.1 The renter must provide the information required for adjusting bindings (weight and skill level).
6.2 The renter is responsible for the correctness of this information.
6.3 The renter is obligated to handle the rental equipment with care and so that it is not damaged or misplaced.
6.4 The renter may not change the adjustments of bindings made at the rental shop. If the adjustments need to be changed, only the rental personnel have the right to make these changes. Any changes in adjustments must be entered in the rental agreement.
6.5 No markings can be made on the rental equipment, and no parts can be removed or detached.
6.6 If the equipment requires repairs, the renter must bring it to the rental service provider.
6.7 The rental service provider is responsible for ensuring that bindings are adjusted in accordance with the information provided by the renter.
6.8 The rental service provider is responsible for ensuring that rented helmets meet the statutory requirements set for personal protective equipment.
- MEASURES TO BE TAKEN IN THE EVENT OF EQUIPMENT FAULTS, DAMAGE AND THEFT
7.1 The renter is obligated to immediately notify the rental service provider of any misplaced or destroyed equipment, damage to equipment and/or faults in equipment.
7.2 The renter must report any theft to the police.
- THE RENTER’S LIABILITY TO PAY COMPENSATION
8.1 The renter is obligated to pay compensation for any misplaced or damaged rental equipment in accordance with the current value of the equipment unless they are able to prove that they took proper care of the equipment.
8.2 The rental service provider must notify the renter of any damage observed by means of a visual inspection when returning the equipment, or immediately after the rental service provider has identified any damage. The renter is obligated to pay compensation as follows:
8.2.1 Repair costs for damaged equipment in accordance with the maintenance price list
8.2.2 Unrepairable or misplaced rental equipment, or part thereof in accordance with the current value
8.2.3 The renter is not separately obligated to pay compensation for any normal wear.
- RENT
9.1 The rent shall be paid when renting or returning the rental equipment.
9.2 The rental fee is based on the rental time or a pre-defined price.
- RETURNING THE RENTAL EQUIPMENT
10.1 The rental equipment must be returned no later than at the end of the rental period.
10.2 If the renter wants to extend the rental period, this must be agreed with the rental service provider before the end of the rental period.
10.3 If the renter returns the rental equipment late or fails to return it, the rental service provider may collect an extra rent until the time when the equipment is returned or found.
- LIABILITY FOR DAMAGE CAUSED TO THE RENTER OR A THIRD PARTY
11.1 By accepting the rental agreement, the renter confirms that they are aware of the risks associated with the specific activity and the rental equipment.
11.2 The rental service provider is responsible for any injuries suffered by the renter or third parties resulting from the use of the rental equipment for the proper purpose if the rental service provider
11.2.1 has caused the injuries through its own activities;
11.2.2 Adjustment to the rental equipment contrary to the information provided by the renter.
11.2.3 given such equipment to the renter that is not suitable for the renter in accordance with information provided by the renter.
11.3 Otherwise, the renter is responsible for any injuries caused by their activities to the renter or third parties in accordance with general compensation liability principles.
- APPLICABLE LAWS
The laws of the service location, i.e. the laws of Finland, apply to these terms and conditions.
- DISPUTES
13.1 Any disputes will primarily be settled in mutual negotiations between the renter and the rental service provider. If the parties are unable to negotiate a settlement, the renter may refer the case to the Consumer Disputes Board (www.kuluttajariita.fi/en) or to the district court of their place of residence. Before the case can be referred to the Consumer Disputes Board, the renter must contact the Consumer Advisory Services (www.kkv.fi/en/consumer-advice) of the Finnish Competition and Consumer Authority (FCCA). If the rental service provider takes legal action, the place of jurisdiction must be the district court of the renter’s place of residence within the EU.
If there are any disputes, the terms and conditions in their original language shall apply.
Terms and conditions of equipment rentals for non-EU citizens
- SCOPE OF APPLICATION
1.1. These terms and conditions apply to consumers (“renters”) and member equipment rentals (rental service providers) of the Finnish Ski Area Association (FSAA) and their personnel.
- RESPONSIBILITIES OF THE RENTAL SERVICE PROVIDER
2.1 The rental service provider is responsible for ensuring that the equipment rented from the rental for a fee is in good condition, and that bindings are adjusted properly.
2.2 The rental service provider is not responsible for any damage resulting from a factor outside its scope of influence or from an incident which the rental service provider cannot reasonably have taken into consideration in the provision of rental services.
2.3 The rental service provider must:
2.3.1 Install bindings in accordance with brand-specific instructions provided by the equipment importer or representative.
2.3.2 Adjust bindings in accordance with information given by the customer, following brand-specific instructions provided by the equipment importer or representative.
- RENTAL AGREEMENT
3.1 A rental agreement must be made in writing, including at least the following information:
3.1.1 The name and contact details of the rental service provider and ski resort
3.1.1 The name, address and telephone number of the renter
3.1.3 The equipment rented
3.1.4 Adjust bindings differently at the customer’s request (otherwise they shall be adjusted in accordance with standard values on the basis of information given by the customer).
3.1.5 Any faults and defects in the equipment rented
3.1.6 The renter’s weight and skill level for adjusting bindings
3.1.7 Rental period
3.1.8 Rental fee
3.1.9 Approvals of the rental service provider and renter
3.1.10 Reference to applicable general terms and conditions
3.2 With regard to groups, a single agreement may be prepared for the entire group. The agreement must indicate at least the name of the rental service provider and resort, and the name, weight and skill level of each renter. The group leader’s information shall be entered as the renter’s personal and contact details. The agreement shall be signed by the group leader on behalf of all renters. In addition, the rental period and rental fee must be indicated in the agreement.
- VERIFYING THE RENTER’S IDENTITY
4.1 The renter is obligated to prove their identity.
- USING RENTAL EQUIPMENT
5.1 Having accepted the rental agreement, the renter shall have the right to use the rental equipment personally on open slopes conditioned for downhill skiing and in other skiing areas in the resort’s area. The renter may not transfer the equipment to other people.
- RESPONSIBILITIES OF THE RENTER AND THE RENTAL SERVICE PROVIDER
6.1 The renter must provide the information required for adjusting bindings (weight and skill level).
6.2 The renter is responsible for the correctness of this information.
6.3 The renter is obligated to handle the rental equipment with care and so that it is not damaged or misplaced.
6.4 The renter may not change the adjustments of bindings made at the rental shop. If the adjustments need to be changed, only the rental personnel have the right to make these changes. Any changes in adjustments must be entered in the rental agreement.
6.5 No markings can be made on the rental equipment, and no parts can be removed or detached.
6.6 If the equipment requires repairs, the renter must bring it to the rental service provider.
6.7 The rental service provider is responsible for ensuring that bindings are adjusted in accordance with the information provided by the renter.
6.8 The rental service provider is responsible for ensuring that rented helmets meet the statutory requirements set for personal protective equipment.
- MEASURES TO BE TAKEN IN THE EVENT OF EQUIPMENT FAULTS, DAMAGE AND THEFT
7.1 The renter is obligated to immediately notify the rental service provider of any misplaced or destroyed equipment, damage to equipment and/or faults in equipment.
7.2 The renter must report any theft to the police.
- THE RENTER’S LIABILITY TO PAY COMPENSATION
8.1 The renter is obligated to pay compensation for any misplaced or damaged rental equipment in accordance with the current value of the equipment unless they are able to prove that they took proper care of the equipment.
8.2 The rental service provider must notify the renter of any damage observed by means of a visual inspection when returning the equipment, or immediately after the rental service provider has identified any damage. The renter is obligated to pay compensation as follows:
8.2.1 Repair costs for damaged equipment in accordance with the maintenance price list
8.2.2 Unrepairable or misplaced rental equipment, or part thereof in accordance with the current value
8.2.3 The renter is not separately obligated to pay compensation for any normal wear.
- RENT
9.1 The rent shall be paid when renting or returning the rental equipment.
9.2 The rental fee is based on the rental time or a pre-defined price.
- RETURNING THE RENTAL EQUIPMENT
10.1 The rental equipment must be returned no later than at the end of the rental period.
10.2 If the renter wants to extend the rental period, this must be agreed with the rental service provider before the end of the rental period.
10.3 If the renter returns the rental equipment late or fails to return it, the rental service provider may collect an extra rent until the time when the equipment is returned or found.
- LIABILITY FOR DAMAGE CAUSED TO THE RENTER OR A THIRD PARTY
11.1 By accepting the rental agreement, the renter confirms that they are aware of the risks associated with the specific activity and the rental equipment.
11.2 The rental service provider is responsible for any injuries suffered by the renter or third parties resulting from the use of the rental equipment for the proper purpose if the rental service provider
11.2.1 has caused the injuries through its own activities;
11.2.2 Adjustment to the rental equipment contrary to the information provided by the renter.
11.2.3 given such equipment to the renter that is not suitable for the renter in accordance with information provided by the renter.
11.3 Otherwise, the renter is responsible for any injuries caused by their activities to the renter or third parties in accordance with general compensation liability principles.
- APPLICABLE LAWS
The laws of the service location, i.e. the laws of Finland, apply to these terms and conditions.
- DISPUTES
13.1 Any disputes will primarily be settled in mutual negotiations between the renter and the rental service provider.
Any disputes between the resort and a consumer whose place of residence is outside the EU must be settled in the district court of the service provider’s domicile.
If there are any disputes, the terms and conditions in their original language shall apply.
Payment Service Provider
As the executor and provider of payment services, Paytrail Oyj (2122839-7) collaborates with Finnish banks and financial institutions. Paytrail Oyj will be visible as the payee on the bank statement or credit card invoice and will facilitate the payment to the merchant. Paytrail Oyj holds a payment institution license. In cases of complaints, please contact the product supplier as a primary step.
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com
